Last updated: 25 September 2026
How delivery works
Because every order starts with a conversation, we confirm the delivery method, cost and estimated arrival with you before you pay, so there are no surprises.
Made-to-order timelines
Each piece is made in a small batch after your order is confirmed. Timelines vary by piece and season, and we'll give you an estimate when we reply to your enquiry and keep you updated if anything changes.
Shipping costs
Shipping costs depend on your location and chosen delivery speed, and are included in your order confirmation.
International orders
Outside the US? Get in touch. Where we can ship to your country, we'll confirm options and costs. Any customs duties or import taxes are set by your country and are usually paid by the recipient.
Returns & exchanges
We want your piece to fit and feel right. If something isn't right, email hello@faylorco.com with your name and order details. Because pieces are made to order, we'll explain the return, exchange or alteration options available for your order.
Damaged or lost parcels
If your order arrives damaged or doesn't arrive, contact us straight away and we'll resolve it with you and the carrier.